Pricing & Product Availability
Product availability varies and is subject to change at any time. Orders will be billed at the time of shipping. Sales may be subject to credit approval.
Advertised prices are based on box quantity purchases. An additional 20% fee will be added to any orders smaller than the advertised box quantity.
Free shipping may be available for certain orders and special events. Any free freight offers are for the contiguous 48 states and are subject to change or cancelation at any time.
Accessorial Charges or Services
Charges made for additional, special, or supplemental services which are normally over and above the line haul services. Inside delivery, residential delivery, sort/segregate, and lift gate are examples of accessorial charges. Deliveries requiring special services such as lift gate, weekend deliveries, call ahead scheduling, and expedited orders may be subject to additional fees.
If a shipment is undeliverable through no fault of the seller or carrier, additional charges may apply for subsequential or attempted deliveries. Charges will vary based on the policies of the carrier.
Mueller Metals, LLC is not liable for damaged or lost goods once they have left our warehouses. Risk of loss passes to the customer upon delivery of goods to the carrier. We will try to assist you with any claims you may have with a carrier within reason. We suggest you proceed with any claims by keeping detailed information including freight bills, shortages, photos of damage, or any other anomaly which you are claiming against the carrier.
Mueller Metals, LLC may charge sales taxes for merchandise depending on the address of your company, end user or reseller status, as well as the address of your payment source or delivery address, and as per state resale tax rules.
Return requests for damaged material or errors must be pre-approved, processed, and returned to our warehouse within 60 days of the original invoice date. Additional information including photographs may be necessary for approval. A minimum restocking fee of 20% applies to all non-defective items which are returned, providing the goods are returned in the same condition as they were shipped. Return shipping fees for non-defective items are the responsibility of the sender. Shipping costs for pre-approved returns will be covered by Mueller Metals, LLC using the carrier of our choice. Please contact your sales rep prior to returning any goods for any reason. Goods returned for reasons other than defects may be subject to restocking fees and additional charges at the discretion of Mueller Metals, LLC. Goods that have been used, installed, modified, improperly stored, or handled may not qualify for refunds.
We stand behind our products. Your complete satisfaction and long-term business are our goals. If you receive a product that does not meet your satisfaction, please contact your salesperson within 30 calendar days of receipt and we promise that every reasonable effort will be made to rectify the situation to your satisfaction. Exceptions: Please note that items received more than 30 calendar days prior to a claim being made, goods that have been used, installed, modified, improperly stored, or handled may not be eligible for return or guarantee. In these cases, such as this, Mueller Metals, LLC will review and decide if there will be any coverage or compensation at our discretion. Some items may be covered by a manufacturer’s guarantee which may differ from that of Mueller Metals, LLC. In this case you may be asked to file your claim directly with the manufacturer.
Orders may be rejected at our discretion or subject to additional requirements for the purpose of complying with prop 65 and other State specific laws. Any Non-California reseller knowingly distributing Mueller Metals, LLC products into California is responsible for ensuring that they have complied with California law. Mueller Metals, LLC will not be responsible for any penalties or claims resulting from a failure to do so.
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Mueller Metals, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Mueller Metals LLC does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mueller Metals LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Mueller Metals LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Mueller Metals LLC in its sole discretion.
Privacy & Personal Data
Mueller Metals LLC does not willingly share your personal or financial data with third parties without your written consent unless required by law and will always attempt to collect necessary personal and financial information in the most transparent manner. Cookies are gathered on our sites. Please be aware that when browsing websites, you may be sharing information with third parties which are not affiliated with Mueller Metals LLC or its subsidiaries. If you have provided your email, fax, or phone number to us directly or made it available via a business card or other public means such as a website, we may send you offers and information at our discretion. If you do not wish to receive these emails, faxes, or phone calls to previously supplied or publicly available contact information please contact us in writing to request that we do not contact you in the future. We take protecting your personal information seriously and attempt to keep up with the latest security protocols. However, no system is 100% secure and therefore Mueller Metals LLC will not be held liable for security breaches or any ensuing costs. If you wish to know what personal or financial information of yours Mueller Metals LLC has in its possession. Please contact us directly. Always exercise caution when providing information to others.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Limitation Of Liability
Mueller Metals LLC, and its subsidiaries shall not be liable for any consequential damages or injuries resulting from the use or misuse of our products. We recommend that the installation of our products be performed by professionals or people with expertise applicable to the application or use of the product. If you are not confident with the installation or use of a product, please contact us or consult a professional. Our shipment terms are "FOB Origin", defined as; buyer assumes all responsibility once seller ships product. Unless otherwise specified, all products marketed by Mueller Metals LLC and its subsidiaries are not designed, engineered, rated, certified, or tested to meet any standard and therefore do not qualify for any guarantee or warrantee once they are installed or used in any application. It is the responsibility of the user to ensure that the products they use, install, or remarket meet any claimed standard or rating not advertised by Mueller Metals LLC or our subsidiaries.
Copyrights & Trademarks
All contents of the Mueller Metals LLC, Spring Creek Products, and Cut-n-Weld websites, including but not limited to, images, text, graphics, trademarks, logos, photos, specifications, icons, and other data, are property of Mueller Metals LLC, or is suppliers and are protected by US and International Trademarks and Copyright laws as well as Patents where applicable. Should you wish to use any of this information to market our products please contact us in advance for written authorization.
The laws of the United States and if applicable those of the State of Texas shall supersede the terms and conditions published within this document. By conducting business with, or using products marketed by Mueller Metals LLC you are agreeing that jurisdiction and venue for any litigation arising from or related to the conduct of business between Mueller Metals LLC, or its subsidiaries, shall be made in the State of Texas in Tom Green County, TX.
Both parties expressly waive a trial by jury.
VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Mueller Metals, LLC and the advertisers each reserve the right to limit the provision of our products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
This policy was last modified on July 25, 2023.
Mail: Mueller Metals LLC
2152 Schwartz Rd
San Angelo TX 76904
USA Phone: 1-866-651-6702